
Case Study: Transforming Primary Care into Concierge Medicine in Los Angeles
MD Concierge Health: Transitioning to Concierge Medicine in Los Angeles
Shifting from a traditional insurance-based practice to concierge medicine is a complex yet rewarding transformation. Dr. Joseph Escobar, a dedicated Family Medicine physician in Los Angeles, recognized the limitations of an insurance-driven model and sought to provide a more personalized, patient-centered approach to care. He partnered with us to navigate this transition smoothly, ensuring a seamless experience for both his existing patients and new concierge members.
By leveraging his expertise in comprehensive primary care, Dr. Escobar worked with us to design a concierge model that prioritizes accessibility, longer appointment times, and a higher level of service tailored to his patients’ needs. His new practice structure allows him to offer enhanced care through same-day or next-day visits, extended consultations, and direct physician access—without the restrictions of insurance-driven limitations.
Transitioning an established practice in a competitive market like Los Angeles required strategic planning and execution. We developed a clear transition plan that included patient education, legal and financial restructuring, and operational adjustments to ensure continuity of care. Our team created a professional website highlighting the benefits of concierge medicine, implemented HIPAA-compliant telemedicine solutions for added accessibility, and streamlined office workflows to support a more efficient and personalized patient experience. Additionally, we crafted a marketing and communication strategy to engage existing patients, clearly outlining the advantages of concierge care and guiding them through the enrollment process.

Home Care Services

Preventive Health Focus

Virtual Care
Key Areas of Support:
Strategy
We analyzed the Los Angeles market and developed a tailored service model that delivers expert, personalized care with the convenience of a concierge practice.Marketing
We established the practice by creating a fully customized website tailored to the practice and implementing advanced omni-channel marketing strategies to position the concierge practice for success.Operational Optimizations
We implemented work-flow optimizations, automation implementation, cost improvements, automated billing, efficient call handling, doctor scheduling, pricing research among others.
Reduced Cost of Operations
We implemented EMR, billing, scheduling and accounting at our expense. We reduced purchasing costs to the practice with a specialized GPO. We also reduced transactional costs by switching to reduced fee credit card processing.Regulatory Compliance
We provided guidance on Regulatory matters and HIPPA compliance.Billing Management
Fully automated and error free billing and membership management including bank grade security and oversight on accounting to ensure all proceeds are accounted for.Strategic Pricing
We improved profitability of the practice by aligning the pricing structure with the market. We introduced new services and products that further improved practice's profitability.
By positioning his practice as a high-touch, patient-focused concierge service, Dr. Escobar successfully transitioned away from the constraints of insurance-based care. His patients now enjoy greater access, longer visits, and a more proactive healthcare experience tailored to their individual needs. The transition has allowed Dr. Escobar to practice medicine the way he envisioned—focusing on quality over quantity, building deeper patient relationships, and delivering exceptional care without the administrative burdens of insurance. His concierge model not only enhances patient outcomes but also provides him with a more fulfilling and sustainable approach to practicing medicine.